Returns & Refunds

HazelGift provides warranty and after-sales service for the products we shipped out. Please be aware of the important notice below

1. Order details

Once you have paid for the order, it will be produced as soon possible. If you want to change certain parameters such as, your address, etc., please email us at [email protected] and we will endeavor to get the address change. If you do want to modify or cancel your orders, please contact HazelGift Customer Service on [email protected], we are not bounded to fulfill your request but we will do our best on a case-by-case basis. 

2. Shipping address

Before ordering from us, it is the your responsibility to check and verify the full ability to receive the products. correct address and post code/zip code, telephone number are absolutely necessary to ensure the successful delivery of products. All information required on the checkout page must be filled in precisely and accurately. HazelGift will not be responsible for failed delivery due to incorrect delivery address or phone number. Should you like to ask for a change in the delivery address or any other special requirements, please change it in your order account or contact HazelGift Customer Service on [email protected].

3. Print files

HazelGift will try our best to produce the products according to your design. So, it is your responsibility to ensure the designs are qualified for production, however we will let you know if your design is of too low quality to print. When you use the online design tool, the clear patterns and full-bleed images are necessary. Any space that isn’t covered by your design will reflect the original fabric, that’s why patterns and full-bleed images usually turn out the best.

Please be aware that it is the customer’s responsibility to verify the quality of the content (including but not limited to misspelled words, grammatical errors, formatting, design or overall appearance) before ordering a product. This refund policy does not apply to content, only to the physical product. If the poor print quality is caused by the unqualified print files, HazelGift will not provide a refund.

4. Actual product notice

This size data is measured on a flat tile surface. Due to the different measurement methods, difference within 1-2cm is normal. And the picture displayed is for reference only, the final product effect is subjected to the actual product itself. Due to objective factors such as different production batches, machinery and equipment, there might be slight color, position and size differences. The above differences are normal.

5. Warranty period

If you received an unqualified product, please contact HazelGift customer service within 1 week of receipt. Tell us about the details and provide relevant pictures and proof.

If you received the parcel with missing item(s), please contact HazelGift customer service within 3 days of receipt. Tell us about the details and provide relevant pictures and proof.

HazelGift will provide the after-service according to your submission details.

6. Some After-service examples

Reason	Agree or Disagree
Quality Issue	Agree
Wrong Sizes Issue	Agree
Missing Items	Agree
Deliver to the wrong address	Agree
Returned by delivery with no reason	Agree
Tracking numbers not found after 30 days	Agree
Shipping Over 65 days by Standard Shipping	Agree
Shipping Over 30 days by EXPRESS	Agree
Artworks Issue from customer	Disagree
Slight color, position and size differences	Disagree
Delivered but not received: No one at home and leave the product at the doorstep	Disagree
Deliver failed: Receiver not available or business closed	Disagree
Wrong Sizes choice by the customer	Disagree
Clearance delay	Disagree

Note: HazelGift takes no responsibility for the loss, damage of goods, late delivery, because of force nature such as pandemic, earthquake, natural disaster, war and country policy.

7. Refund & Return Policy

Once customers requested for the after-service, HazelGift will process them according to the situation (case by case basis). Normally we could provide after-service according to description and pictures. Sometimes, we may need you to return the product as a condition for a replacement or other solution options. You will bear the direct cost of returning the product. 

Once HazelGift confirmed the issues, we provide the following after-service for customer’s choice:

1. Full Refund
2. Redelivery of the products
3. Compensation coupons/vouchers

Feel free to check with us if you have any questions: [email protected].